Baje Life Privacy Policy — Our Commitment to Protecting Your Information

Baje Life (bajelife.app) takes your privacy seriously. This Privacy Policy explains how we collect, use, and safeguard the personal information of users on our platform.

By accessing or using the Baje Life website or app, you agree to this Privacy Policy. This policy applies to all users in Bangladesh and every other country where Baje Life operates.

Baje Life collects different types of information for different purposes. A detailed breakdown is provided below:

Personal Identification Information

• Full Name, Date of Birth, Gender
• Email Address & Mobile Number
• Current & Permanent Address
• National ID (NID), passport, or driving licence number (for KYC verification)

Financial Information

• BKash, Nagad, Rocket account numbers
• Bank account details (where applicable)
• Transaction history and amounts

Technical Information

• IP Address & Device Information
• Browser type and operating system
• Session Duration & Login Activity
• Gaming History & Betting Patterns

Baje Life collects your information through various methods — always transparently and with your awareness. The key methods are outlined below:

Directly from you

You provide information directly when filling out the registration form, submitting KYC documents, making payments, or contacting our support team. This information is used solely for the relevant purpose.

Automatically

When you use Baje Life, certain technical information is collected automatically — such as your IP address, browser details, and cookies. This is done to ensure the security and performance of the platform.

Via Third Parties

Limited data received from payment gateways or identity verification providers is used solely to process transactions and prevent fraud.

Baje Life uses your information for specific, limited purposes only. We never use your data beyond what is strictly necessary.

• Account Management: Registration, login, password recovery, and identity verification.
• Payment Processing: Verifying deposits, withdrawals, and transactions.
• Customer Support: Addressing your complaints and responding to your enquiries.
• Security: Preventing fraud, money laundering, and illegal activity.
• Legal Obligations: Complying with regulatory requirements.
• Service Improvement: Analyzing user experience and improving the platform.
• Promotional Communications: Sending offers and updates with your consent.

Baje Life never sells your personal information to third parties. However, certain information may be shared in the following limited circumstances:

Payment providers

Only the information necessary to process transactions is shared with bKash, Nagad, Rocket, and banks. This data is never used for any other purpose.

Identity Verification Agencies

Identity document details are verified with authorised third parties to complete the KYC process. These organisations are contractually required to comply with our Privacy Policy.

Legal Authorities

Where required by a court order or government directive, we may be legally obligated to disclose your information. In such cases, we will make every effort to notify you in advance wherever possible.

Baje Life follows the highest industry standards to keep your data secure. Our security framework is regularly audited by independent third parties.

• SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
• Firewall Protection: Advanced firewalls prevent unauthorized access.
• Two-Factor Authentication (2FA): Add an extra layer of security to your account.
• Regular Security Audits: Potential vulnerabilities are proactively identified and resolved.
• Limited access: Only authorized personnel can access data on a need-to-know basis.
• Data Backup: Encrypted backups ensure your data is never lost.

Baje Life uses cookies and similar technologies to enhance your experience and ensure the platform runs smoothly.

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect the availability of certain platform features.

Baje Life believes you should have full control over your own data. You have the following rights:

Baje Life does not retain your data longer than necessary. Retention periods are determined by the type of information:

• Account Information: For as long as your account is active, and for 5 years after closure (for legal compliance).
• Transaction records: 7 years from the date of the last transaction (as required by financial regulations).
• KYC documents: 5 years after account closure.
• Support Conversations: 3 years.
• Cookies & Session Data: 30 to 365 days.

Once the retention period expires, data is securely and permanently deleted or anonymized so it can no longer be traced back to you.

Baje Life strictly prohibits account registration by anyone under the age of 18. We do not knowingly collect any information from minors.

If a minor creates an account using false information and we become aware of it, the account will be immediately closed and all associated data will be permanently deleted.

Baje Life may update this Privacy Policy from time to time. For any significant changes, we will take the following steps:

• Notice will be sent to your registered email at least 30 days before any changes take effect.
• A clear notice will be displayed on the website.
• The "Last Updated" date at the top of this page will be revised accordingly.
• For minor changes, a notice will be posted on the page only.

Continued use of Baje Life after any changes indicates your acceptance of the updated policy. If you do not agree, you may request to close your account.

If you have any questions, concerns, or requests regarding our Privacy Policy, don't hesitate to get in touch. Our data protection team is always ready to help.